Stopping staff turnover in
client-first industries
About this event
Employees in client-service industries often say they have two bosses: their actual bosses, and their clients.
Working evenings, taking calls on weekends, responding to big last-minute changes—when a client wants something, it can be tough to say ‘no’. For many, this simply isn’t sustainable.
This creates a problem for HR & leadership: how do you create a working culture that prioritises work-life balance when client demands end up trumping wellbeing initiatives?
What you'll learn
This conversation between two top industry experts will cover:
- Concrete ways to create a more balanced culture that employees want to stick with
- How to keep wellbeing policies going in the face of challenging demands from clients
- How to get both employees & clients to buy into a more sustainable working culture
It’s a difficult task, but the benefits couldn’t be clearer: 88% of professionals now think an employer’s mental health policies are important when looking for a new role.
Learn from top industry experts
Leanne Wright
As an experienced lawyer, Leanne advises founders and management teams on M&A and private equity transactions.
Early in her career, she was Chair of the Junior Lawyers Division of the Law Society, acting as ambassador and advocate for over 70,000 lawyers across England and Wales. She spent six years on the Equality, Diversity and Inclusion Committee of the Law Society and is now a board member of a charity which supports survivors of human trafficking and modern slavery, alongside her legal work.
Throughout her career so far, she’s left her mark on five different law firms, giving her a strong understanding of the challenges facing the industry. She’s passionate about making the world of business a place which enables everyone to achieve their dreams.
Kenny Mulcahy
With over 15 years in HR and Talent Technology, Kenny Mulcahy is an experienced professional known for connecting organisations with exceptional talent.
During his time at LinkedIn, he played a vital role in enhancing client HR functions and empowering sales teams. Kenny shifted his focus to leading people and promoting a healthy workplace culture in 2017—and he hasn’t looked back since.
Today, as Oliva's Head of Commercial Growth, Kenny helps companies sustainably invest in employee wellbeing.
